Miller’s Transport finds the right mix
Miller’s Transport has found the right combination of equipment, people and processes to be the key to success in a business environment where opportunity can knock when you least expect it.
If you ask Clint Gilchrist, Operations Manager at Melbourne’s Miller’s Transport and a fourth generation member of the Miller family, coping with the increasing complexity of today’s business environment is not about predicting the future or reducing risk. Instead, it’s about building the capacity to adapt continuously and learn speedily in order to maximise the chance of seizing fleeting opportunities when they arise.
“You need the right gear, the right systems and the right suppliers,” he says, pointing out just how important it has become to foster a culture where individuals deal well with ambiguity, think methodically and do so with a keen awareness of safety – even under time pressure.
Competing in an ever-more complex business landscape like road transport, he adds, requires structures and conditions that promote adaptability, learning and creative problem solving, from the way people think and act through to the very design of the gear they use.
The 25-truck strong Miller’s fleet is a case in point. Over the course of 2015, Clint and the management team at Miller’s have reviewed the company’s entire vehicle parc to examine just how suitable it is for dealing with the increasing complexities of modern container transport and the unique characteristics of the network in which they operate – inciting them to replace almost half of it with new European equipment.
One key issue prompting the large-scale replacement initiative was the increasing availability of higher mass freight corridors in and around Melbourne, with Super B-doubles quickly becoming the norm in the wharf game. “All up, we purchased 10 new Scanias in 2015,” Clint explains, “bringing the total number of trucks in the fleet to 25, along with 80 trailers.
“[As part of our review], we had been looking for a new supplier that would allow us to be more flexible and approached a number of European brands during the process. Scania’s Ben Nye came to see us, and promised us specific demonstrator models in line with our requirements, which was intriguing.”
The full story has appeared in the June edition of Prime Mover. To get your copy, click here.