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Daimler Truck and Bus boosts its network with key US recruit

Daimler Truck and Bus has appointed Matt Smedley as the head of Network Development in Australia.

Smedley held a senior business development role in Daimler Trucks North America before accepting the offer to move to Australia and further develop its network, representing Freightliner, Fuso and Mercedes-Benz.

“Securing Matt is a real coup for Daimler Truck and Bus in Australia,” said Daimler Truck and Bus Australia Pacific President and Chief Executive Officer, Daniel Whitehead.

“He has a fantastic track record of success in helping to improve the customer-focussed dealership network in the United States, where Freightliner is a clear market leader,” he said.

Daimler Truck and Bus Australia Pacific Director of Aftersales and Network Operations, Greg Lovrich, said the Australian team is thrilled to have secured Smedley.

“We are extremely excited to welcome someone of Matt’s calibre and knowledge as we work to continually improve the customer experience across our Freightliner, Fuso and Mercedes-Benz dealerships and support centres across Australia,” said Lovrich.

Smedley, who started his new role earlier this month, served with Daimler Trucks North America since 2000 and headed up the rollout of the Elite Support initiative, which has delivered improvements in customer experience across more than 250 outlets in the US.

Elite Support was introduced by Daimler Truck and Bus Australia last year and is being implemented across the network as dealerships move through the rigorous certification process.

Daimler Truck and Bus has 40 sales dealerships across Australia, in addition to 20 aftersales and parts centres. The product portfolio includes Freightliner, Fuso and Mercedes-Benz as well as Alliance Truck Parts.

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