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Prime Mover Magazine

Hino announces dealer of the year

Commercial vehicle manufacturer, Hino Australia, has named its best dealers at a ceremony last week.

At the annual Dealer of the Year Awards held at Sydney’s Westin Hotel Hino named Prestige Hino in Dandenong as the Metropolitan Dealer of the Year.

It was the fourth year running the Victorian-based dealer had been crowned the top prize.

Regional Dealer of the Year went to Newcastle Hino, the fifth time it had claimed the title.

Dealer Principal of Prestige Hino, Angelo Valerio, who accepted the award on behalf of his team said his employees were committed to their customers and applauded the managers in having successfully driven a performance culture every day.
“I look forward to 2019, because if the last four years are any indication, our team will continue to improve on what we currently have to excel even further for Hino and our customers, which we hope will result in a sixth Dealer of the Year title for Prestige Hino,” he said.
Newcastle Hino Dealer Principal Kevin Purcell said his team was focused on being the best it could be.

“To have our efforts recognised and applauded is awesome,” he said.
“I am immensely proud of everybody at Newcastle Hino and it is a continuing pleasure and privilege to lead such a committed group of people.”

Prestige Hino also claimed the 2018 Salesperson of the Year award recognising the efforts of Danny Timewell.

The Customer Experience Awards, for the first time, were split between Sales and Service departments, and awarded at both a regional and metropolitan level.
Pacific Hino (Cairns) was successful in clinching the Customer Experience – Service award at a regional level while Sydney’s Adtrans Hino won the metropolitan title.
In the Customer Service – Sales title, the metropolitan award was awarded to Prestige Hino and the regional crown went to Port Augusta’s Northpoint Hino.
In a nod to longevity of service, West Orange Motors was recognised for its 40-year partnership with Hino.
According to Steve Lotter, Hino Motor Sales Australia Chairman and CEO, the strong dealership network was in large part responsible for the brand’s excellent sales results for 2018.
“With an increase in sales of 17 per cent in 2018 compared with 2017, Hino outperformed the market, taking our market share to 15.8 per cent - likewise we achieved record results in both the service and parts divisions of the business,” he said.
“Our ongoing focus on the customer has translated to a continued high customer experience score which provides us with the strong foundation we require for further growth.”
Among the 300 guests were new Hino Australia President and COO Sam (Takashi) Suda, Hino Motors Limited’s Managing Officer Megumu Yamashiki and Supercars legend and Hino Ambassador Neil Crompton, who was the Master of Ceremonies for the evening.
(L-R: Megumu Yamashiki, Prestige Hino’s Angelo Valerio, Sam Suda, Newcastle Hino’s Kevin Purcell, Steve Lotter).

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