Global recognition from head office has seen Hino Australia honoured as the 2018 Parts Department of the Year for the eleventh straight year according to the commercial vehicle manufacturer.
Hino Motors Limited in Japan, using criteria that included key performance indicators such as customer retention, parts growth and supply rates and dealership performance, acknowledged another strong year by the Australian branch of Hino across these relevant categories and others by also recognising it as the 2018 Service Department of the Year for the eighth consecutive year.
Describing the awards as a double crown, Hino Australia General Manager Product Support Greg Bleasel said it was a huge accolade for its business and recognised all those who contribute every day to Hino's success.
“Hino Australia was the first, and remains the only, truck manufacturer in Australia to offer capped price service to customers, with an added benefit of an online calculator which enables the cost of an upcoming service interval to be easily calculated," he said.
“Last year, we extended the capped price service program to include all trucks compliant with Euro 5 emission regulations, meaning customers pay less for servicing of the life of their truck," said Bleasel.
According to Bleasel the ‘customer first’ focus was key to Hino Australia being honoured again.
“Eleven consecutive victories as the Parts Department of the Year are also the result of our ‘’customer first’ approach, not least of all the realignment of our parts pricing model to deliver real savings to our customers," he said.
“Hino Australia and our extensive dealer network place great emphasis on our customers and delivering to them what they need, in a timely manner, at a realistic price,” said Bleasel.
The Hino dealer network includes over 60 dealerships and service centres across Australia.
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