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Hino names winners of elite skills contest

Demonstrating their skills and expertise, 18 of Hino Australia’s very best sales, parts and service staff recently competed in the ninth Hino National Skills Contest.

The cream of the crop were selected after winning their way through a series of Hino Skills qualifying rounds held over the previous five months.

One of the longest running events of its type in the trucking industry, the Hino National Skills Contest is an annual event that showcases the proficiency of sales, service and parts experts from Hino’s Australian dealer network.

“As always, we never fail to be impressed by the skills and expertise of the people in our dealer network,” said Steve Lotter, Hino Australia Chairman and Chief Executive Officer. 

“Our Skills Contest is the most comprehensive of its type in the industry."

“Over the nine years we have changed the format to showcase this expertise, with this year being the fourth that sales consultants have been tested alongside service technicians and parts interpreters,” he said.

“Once again, the contest was incredibly close, as it was throughout the qualifying rounds. I congratulate everyone who participated. It’s fantastic to see such commitment.”

Finalists in the sales and parts categories demonstrated their expertise through a series of role play scenarios, while the service technicians were tested on their diagnostic, analytical and technical skills in a series of hypothetical exercises.

Parts contestants were further challenged to physically identify the differences between genuine and non-genuine parts, while sales consultants were quizzed on their product knowledge.

“At Hino our skilled dealer network is a key to providing exceptional customer service for our customers, and in building the trust the market has in our brand,” said Lotter.

“That’s why this contest is very important to Hino, it has a very positive flow-on effect for everyone involved.”

The 2018 National Skills Contest winners are Thanh Nguyen from WA Hino Service, Stan Voltemar from WA Hino Parts and Joel Ferrante from Prestige Hino Sales.

All three winners have earned an all-expenses-paid trip to Japan in October to watch the annual Hino Japan Skills Contest.

Adding to the excitement of this year’s event was the Australian versus New Zealand Service Challenge between Heidi Inkster, winner of Hino New Zealand’s event, and Asa Pearson from CMI Adelaide, a previous Hino Australia Skills Contest winner.

Each contestant took part in a series of repair and diagnostic tasks over 30 minutes with the results tied at the end.

(Image: The 2018 National Skills Contest winners are Joel Ferrante Prestige Hino Sales, Stan Voltemar WA Hino Parts and Thanh Nguyen WA Hino Service).

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