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Prime Mover Magazine


Isuzu Assist pioneers new roadside assistance technology

Isuzu Australia and its service partner, National Transport Insurance (NTI), are pioneering the latest industry-leading technology to enhance its 24-hour roadside assistance program, Isuzu Assist.

As part of its commitment to providing innovative support services, Isuzu is integrating NTI Truck Assist’s Service Provider App into the Isuzu Assist program.

The App is a management tool that will provide Isuzu Assist customers with real-time updates of their service technician’s location.

Once a request for service is received, Isuzu Assist service providers will use the App to SMS a link to the customer. Customers can then follow this link to access a webpage showing their respondent’s real-time location, giving them an accurate estimated time of arrival.

Integrating this modern, GPS technology into roadside assistance services will reduce the uncertainty of waiting for a mechanic after a breakdown.

In addition to tracking a technician’s progress, the innovative Truck Assist App allocates breakdown cases to service providers in a more efficient manner by finding the nearest available respondent, leading to shorter wait times for users.

Location monitoring also assists with the safety of service providers who are responding to breakdowns on roadside areas.

By adopting this technology, Isuzu is focused on enhancing the roadside assistance experience for its customers.

With over 3,000 highly trained and experienced specialists available through NTI’s Truck Assist program, Isuzu Assist offers industry-leading support and expertise to its customers.

From flat batteries to towing, the Truck Assist Service Provider App brings a helping hand when it’s needed most. This technology reportedly empowers customers through an informative, real-time display, and also allows the user to give instant feedback following the job’s completion.

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