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Prime Mover Magazine

Isuzu Australia announces top dealerships

Nine of Isuzu Australia Limited’s best performing dealerships have graduated under its 2018 Dealer Excellence Program the bestselling commercial vehicle manufacturer has announced.

Under the long-running program Isuzu Australia dealerships are examined across all aspects of business from staff training, business management to service and parts over the course of a year.

In a media release, Isuzu said the program helped cultivate its industry-leading sales and after-sales approach which has seen it the most popular commercial vehicle brand in Australia for the last 30 years.

The dealerships that come out on top across all these categories are then awarded the coveted status of ‘Excellence’.

According to Isuzu the dealerships awarded Excellence for 2018 included North East Isuzu in Adelaide; Major Motors in Perth; Patterson Cheney Trucks in Melbourne; Suttons Motors Arncliffe in Sydney; Tony Ireland Isuzu in Townsville; Winter & Taylor in Geelong; Crokers Truck Centre in Mackay; Ballarat Isuzu in Victoria; Port City Isuzu in Hervey Bay.

Retiring Isuzu Director and Chief Executive Officer Phil Taylor applauded the dealerships on their achievement.

“Isuzu had a massive year in 2018, with sales records broken and the milestone of 30 consecutive years of truck market leadership achieved,” he said.

“Off the back of that exceptional performance, we’d like to thank the entire Isuzu dealer network for their contributions that have helped us reach this milestone,” said Taylor.

“Isuzu’s Dealer Excellence Program is our way of acknowledging and highlighting the outstanding work done by our top-performing dealerships over the past year.”

“We’re thrilled to award nine Excellence honours from 2018 and acknowledge these businesses for exceeding the expectations of Australian truck buyers through consistent professionalism and expertise.”

The Dealer Excellence Program, according to Taylor, is one aspect of IAL’s tireless effort to improve its service and provide greater levels of peace of mind to customers.

IAL National Sales Manager, Les Spaltman, said that the Isuzu Trucks dealer network was integral to the brand and the Dealer Excellence program was a motivating factor to reinforce their commitment to Aussie customers.

“The Excellence Program is a very competitive initiative that urges Isuzu dealerships to constantly improve their customer service in every possible way,” he said.

“After all, it’s about offering the very best to our fiercely loyal customers.”

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