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Prime Mover Magazine

Isuzu launches new online portal

Commercial vehicle manufacturer, Isuzu Australia Limited (IAL), has launched an online customer search tool designed to update truck owners should their vehicle be affected by an outstanding recall.

The additional service known as Recall Information enables customers to enter their Vehicle Identification Number (VIN) by which they can determine if a vehicle falls under a recall notification within the same online portal.

It will also, according to IAL, provide steps for the right course of action.

The safety initiative follows the compulsory recall of vehicles fitted with faulty Takata airbags, which have been linked to installations on over three million cars in Australia and more than 100 million worldwide.

Despite not being affected by the recent airbag recall, Isuzu Trucks has put measures in place to ensure greater product and customer safety moving forward.

Bill Holland, IAL National Service Manager said the objective with Recall Information was to offer a robust product given recalls were unavoidable in commercial and heavy vehicle manufacturing.

“Isuzu’s online Recall Information tool is designed to ensure safety of our customers and their vehicles, by providing them with appropriate instructions and an action plan to follow in the event of a product recall,” he said.

“This is especially valuable for those looking at buying second-hand Isuzu products, allowing customers to easily access recall information attached to particular models.”

IAL also announced that customers could expect an updated customer notification process in early 2019 as the company looked to encourage transparency between customers and the Isuzu brand with further integration.

“This also creates an added channel for us to enhance communications for our customers and, importantly ensure their safety at all times.”

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