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Prime Mover Magazine

Record breaking month for Hino

Hino Australia has reported June as the highest one order month since 2015 with strong sales, an increase in dealership investments and an ongoing customer service focus for the first half of 2017.

“June was a record breaking month for the truck industry and the overall market sales of 3,879 units around the country was also the highest June number since 2009,” said Brand and Franchise Development Manager for Hino Australia, Bill Gillespie.

“Likewise, deliveries of 1,233 light-duty trucks bettered a previous Australian market sales number set in 2005.

“Buoyed by the all-new 500 Series Wide Cab, Hino led the growth in the medium-duty segment – while the size of the market decreased by 64 units (eight per cent) compared to June 2016, our volume remained the same and were the only Japanese manufacturer to achieve growth in this segment year-to-date.

“In June, Hino had record retail orders, recording the highest one month order number since June 2015 primarily led by the all-new 500 Series Wide Cab, which has contributed to our significant year-on-year growth in both the medium-duty (11.2 per cent) and heavy-duty (62 per cent) segments.

“The success of the 500 series Wide Cab has been so significant that we currently lead the medium-duty market in South Australia and Tasmania for the year, and are in second position in Victoria and the Northern Territory by relatively narrow margins.”

Customer experience is another area of focus for the Japanese manufacturer.

“At Hino, we say we are driven to do more for our customers,” said Gillespie.

“An example of this is our in-house customer care centre, which is the only one of its type in the Hino world.

“After a year of operation, and a concerted effort across the business to focus on our customers and their experiences, we have seen an increase in positive customer outcomes after their enquiry, and a reduction in the time taken to resolve enquiries.”

Gillespie said Hino is forecasting a strong end to 2017 with the expected arrival of Amazon forecast to further drive the ‘last mile’ delivery market and fuel light duty truck and van sales.

Hino also anticipates a seasonal lift in its light duty trucks, particularly the Built-To-Go models, in spring.

“With the launch of our much anticipated 300 Series 4x4 model and six full months of 500 Series Wide Cab sales, we are confident of reaching our sales targets for the year,” said Gillespie.

“A strong focus in the second half of 2017 will be the continued investment in our dealer network in locations around the country including Coffs Harbour, Sydney and Melbourne, with additional sites to be confirmed in the coming months."

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