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Volvo Group Australia has announced VCV Brisbane and VCV Newcastle as the 2016 Dealers of the Year at its annual awards dinner on the Gold Coast.
VCV Brisbane was awarded 2016 Metropolitan Dealer of the Year, which was accepted by Dealer Principal, Joe White. Meanwhile, VCV Newcastle Branch Manager, Scott Hughes, accepted the award on behalf of the dealer, which also claimed the title of 2016 Regional Dealer of the Year.
“It’s no secret my mantra is ‘service, service, service’, and it is really humbling to see that both dealerships have fully adopted this philosophy,” said Peter Voorhoeve, President of Volvo Group Australia.
“We’ve seen a direct correlation between customer satisfaction and market share, and both VCV Brisbane and VCV Newcastle are excelling in both areas.
Voorhoeve added. “I would like to personally congratulate Joe and Scott for these awards, because despite both being relatively new to their roles, both have managed to drive significant cultural changes and our customers are clearly appreciative of that.”
Held in conjunction with a national sales conference, the annual dealer awards are based on a number of key performance metrics, including customer survey scores, market share and parts sales.