Dutt Transport’s way of doing business
A commitment to doing things a little differently has led Melbourne’s Dutt Transport to become the go-to fleet for sensitive freight like shop fittings and retail equipment.
It’s hard to believe that Dutt Transport has been around since 1986, given how young and nimble the Kilsyth-based company still comes across today. Despite a long and proud history, Dutt has remained a refreshingly flexible business that is still just as willing to go the extra-mile as it was when it first started off nearly 30 years ago.
With branches in Sydney and Brisbane, complemented by depots in Adelaide and Perth, the company has become a truly national business. What sets it apart is its decision not to compete in the tough general freight market, but to focus on a small niche instead that requires a whole lot of flexibility, expertise and patience.
“We don’t just load pallets on and off and that’s it,” says Managing Director, Peter Davies. “Ninety-five per cent of what we carry is time-critical, fragile freight like shop fittings and fixtures. You have to be extremely flexible to be successful in that market segment, but I believe we have the right set up to meet that challenge.”
The nature of retailing demands that much of Dutt’s work has to be performed well outside normal business hours. As a result, the company is geared to provide 24-hour service seven days per week, with much of the work carried out at night-time and on the weekend. To maintain an edge in such a complex and demanding segment of the market and avoid becoming complacent, Dutt relies on modern equipment, a set of clearly defined processes and a young and enthusiastic management team.
Having the right people is especially important in that context, says Peter, as the job requires a high level of motivation and flexibility. The managers in Sydney and Brisbane are both under 35 years of age, and most of the people in operations are in their mid 30s as well – an unusual set up for a trucking company and a sign that Dutt is doing things a little differently than the competition.
To read the full report, subscribe to Prime Mover - out now!