Daimler Trucks Elite Support has been given the thumbs up by leading Melbourne-based carrier ABS Transport.
The joint initiative by Daimler Truck and Bus and the Daimler Truck dealer network aims to deliver a new level of service for Mercedes-Benz, Freightliner and Fuso customers across Australia.
ABS Transport Director Terry Warn said Elite Support had clearly proven its value with the positive affect seen across his business operations.
Of particular note to Warn was Express Assessment feature, a service in which the dealer will communicate primary diagnosis, check parts availability, and provide an estimate of cost and repair time all within two hours of a service write-up.
“Being able to get such a quick response from the dealership has made the world of difference to us,” said Warn.
“I’ve had other truck brands and I can tell you the support that we get for our Mercedes-Benz products is just incredible. It allows us to keep our trucks on the road for longer and continue to serve our customers,” he said.
Warn, who started his career as a diesel mechanic at a truck dealership in Dandenong before building ABS Transport with the help of his wife Celeste and three children Aaron, Shannon and Bianca, has been extremely pleased with his Actros models that are now in their third year of operation in his fleet.
The fleet features nine in total.
“We analyse all the data very closely and the Mercedes-Benz trucks are extremely cost-effective and we are really pleased with them,” he said.
“That combined with the support we receive means we will certainly be looking to stay with Mercedes-Benz when the time is right to replace them.”
Although headquartered at Carrum Downs in Melbourne's outer southern suburbs, the trucks run all over the country. They are mainly supported by two Elite Support certified dealerships; Daimler Trucks Somerton to Melbourne’s north and Daimler Trucks Adelaide.
In order to qualify for Elite Support certification, dealers must meet 129 stringent criteria, which are based around consistent communication, robust parts availability and range of other measures designed to deliver a premium in-dealership experience.
Elite Support was introduced by Daimler Trucks North America in partnership with its dealership network and many of the Elite Support certified dealers across the country attribute involvement in the initiative as improving their customer satisfaction levels and helping them run better businesses.
There are now seven Daimler Trucks dealerships with Elite Support certification across Australia, with many more in process of achieving certification.
(Image: ABS Transport Director Terry Warn).