Prime Mover Magazine


Isuzu Australia safeguards parts supply

Commercial vehicle manufacturer, Isuzu Australia, is committed to maintaining the continuity of parts and componentry supply to ensure Australian road transport operators remain operational.

Isuzu Australia Director and CEO, Andrew Harbison, recently emphasised the importance of a unified industry approach to maintain a healthy availability of parts during the COVID-19 pandemic.

“As the market leading OEM, Isuzu plays a critical role in ensuring various essential industries preserve smooth and uninterrupted operations, such as in infrastructure and freight," said Harbison.

Isuzu Australia is dedicated to ensuring all Australians have continued access to essential supplies and will work towards helping to maintain Australia’s diverse supply chains.

“Isuzu Parts has had contingency plans in place, ensuring strategies have been implemented to secure ongoing parts availability for all Isuzu customers across Australia," said Isuzu Australia National Parts Manager, John Plunkett.

While Australia Post is delivering approximately 1.8 million parcels on a daily basis, and there has been unprecedented demand on e-commerce, the pressure on the road transport industry, according to Isuzu Australia, extends beyond final mile delivery.

“With air freight disrupted, the road transport industry is working harder than ever to deliver goods and supplies to where they’re needed," said Harbison.

"Essential services, too, rely on trucking to get crew, equipment and material moving.

“We need to come together as an industry to ensure the supply chain is kept running at its peak, especially in this difficult time.

“We will emerge stronger together, if we abide by a collective, foresighted industry approach to tackling these challenges and staying ahead of the curve," he said.

As for Isuzu Australia's industry assurance, Plunkett outlines the key measures undertaken to ensure the commercial vehicle manufacturer's dealer network has access to critical truck parts and components required for the current elevated period of operation.

“We have isolated critical parts that customers may need in different geographical locations, and have implemented split shifts in our National Distribution Centre, safeguarding the continuity of Isuzu truck parts supply in the event of any supply chain disruption," said Plunkett. 

“Besides this, all parts supply chain arrangements remain in place, effective and fully operational. The necessary sanitary processes have also been implemented.

“In addition to daily communication with Isuzu Motors Limited in Japan, we are also maintaining a close read on global supply chain movements, monitoring any developments that may impact operations in Australia, and identifying options should the need arise.”

Isuzu Australia is also working closing with its dealer network to ensure the continuity of parts and aftersales support for Isuzu Trucks customers.

“Our dealerships have shown preparedness in adapting to the ongoing challenges and disruptions," said Harbison.

“IAL [Isuzu Australia] is there to support our dealerships, and we commend the network on continuing to deliver needed product and quality service to customers, ensuring that businesses are kept running," he said.

Meanwhile, in Western Australia, Major Motors Managing Director, Bob Pearce, told Isuzu Australia that he has welcomed the challenges.

“Our servicing and parts departments have remained busy over the past couple of months, our customers across the different essential industries have had to put their trucks to work more than ever," said Pearce.

“And our sales department has seen a rise in new truck inquiries and orders, it seems people are making the most of the increased instant asset write off threshold.

“Like the other Isuzu dealerships, we’re working with IAL to provide comprehensive support across all of our departments," he said.

Brisbane Isuzu General Manager, Steve Hayward, also shared similar sentiments.

“Last month has been the parts department’s busiest April in four years," said Hayward.

"And for our servicing department, it was our busiest month out of the past 12 months. 

“We prepared ourselves for this upsurge, to ensure the security of parts for our customers. We’ve substantially increased the parts and componentry stock we hold in preparation for COVID-19, and we continue to maintain that increased stock level so we can provide transport solutions to those that need it.

“Our stock supply from IAL has been uninterrupted, and we’re continually working with IAL to ensure truck parts and other components are available whenever customers need them.”

In other news, TRB Gas specifies Isuzu trucks for essential gas transportation.

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