Volvo Group Australia has announced the top echelon of dealers across its national network for 2019 at the annual Dealer Conference in Brisbane with a Mackay outlet scooping two of the top prizes.
Crokers Truck Centre took out Regional Dealer of the Year and the National Customer Satisfaction Leader, one of the most coveted awards among dealerships.
The annual gala evening in which Truck Centre Western Australia (TCWA) Kewdale was named as the Volvo Group Metropolitan Dealer of the Year, occasioned a celebration of the results and hard work utilising 1400 employees at the company during 2019.
Volvo Group Australia President and CEO Martin Merrick and Volvo Trucks International Senior Vice President Per-Erik Lindström were present to personally congratulate each winner including long time Dealer Principal at Truck Centre Western Australia Kewdale, Phil Winkless.
“It’s a great honour to receive the award for Metropolitan Dealer of the Year,” he said.
“We are proud to be part of the VGA Dealer Network and the award is recognition for a year’s worth of hard work and customer commitment from our whole team. It will be tough but we will definitely be trying to go back to back in 2020,” Winkless said.
Metropolitan and regional dealers are awarded on criteria that measures overall success as a result of sales, customer satisfaction, and aftermarket service.
Included in the awards presented was the Volvo Group Australia Services Incentive Program, rewarding dealerships on a points based system for their dedication to customers following the truck sale.
TCWA Kewdale were once again celebrated as they topped the points for metropolitan dealers, while Crokers completed a hat-trick for the night as they shared regional and rural honours with Webster Trucks Devenport according to Volvo Group Australia.
“Volvo Group is committed to being our customers’ number one partner of choice through offering a premium customer experience, and tonight we have recognised the dealers who have lived and breathed that philosophy for the last 12 months” said Merrick.
“Our customers drive us to deliver more and the team and I are committed to exceed our customers’ expectations in 2020 and beyond,” he said.
VGA Vice President Services and Retail Development Tom Conlon said 2019 was another record year for Volvo Group Australia, and the ceremony occasioned deserved recognition for the hard work of each dealer.
“Intrinsic to Volvo Group Australia’s success is our dealer network so it is fantastic that we dedicate a night to celebrating and recognising their achievements," he said.
"All have achieved great results and the competition was intense, but the winners deserve a special mention and I would like to congratulate TCWA Kewdale and Crokers on a great 2019. I am looking forward to their success rolling on into 2020.”
Volvo Financial Services also presented a number of awards on the night to highlight individual and dealership achievements.
VFS Managing Director David McGuire presented Brett McAlister with the Regional Finance Manager of the Year award for his work with VGA affiliated dealerships in New South Wales, before VCV Sydney was awarded VFS Dealer of the Year.
(Image: Glen Croker and Ross Kynaston, Crokers Truck Centre, Mackay, Queensland).