Prime Mover Magazine

Scania recognises uptime more critical than ever for customers

An initiative to offer Service contracts under Scheduled Maintenance with Flexible Plans is but one solution Scania provides customers who might be stretched thin especially amidst the current coronavirus pandemic.

Finding solutions to the perennial challenge of reducing overall running costs for fleets continues to evolve and the commercial vehicle manufacturer recognises the necessity to help maximise uptime for customers through advanced driveline sensors, safety systems and extended oil drain intervals to mitigate against potential mechanical in-service damage.

Following the launch of the New Truck Generation in Australia, Scania, has been offering service contracts under the Scheduled Maintenance with Flexible Plans initiative in which vehicle technology is mined for its data to accurately determine when a truck needs to be serviced.

Smart servicing for road transport businesses is routine practice critical to crunching numbers on the use and performance of assets that can’t afford to be sidelined for long.

Scheduled Maintenance with Flexible Plans, according to Jason Grech, Scania Australia Aftersales National Technical Support Manager, calculates servicing requirements based not only on time and distance travelled but payloads carried and route topography.

“In this way trucks that are pulling heavy loads up and down hills all day get serviced with a different frequency to trucks that are cruising the interstate highways day and night, with high cube low weight payloads,” he said.

“Scheduling a service for a modern truck is a lot more sophisticated than just making a mark on the calendar or occasionally checking the odometer,” said Grech.

As the digitalisation of vehicle monitoring in real-time has been instrumental in reducing overall running costs, many fleets both large and small have adopted the concept, as they come to understand the many benefits it can deliver.

It’s also crucial to have the best technicians available to service vehicles when customers need it. Scania uses factory-supplied training courses and is constantly updating its teams on the latest technology.

“We’re also supplied with the latest electronic and mechanical tools to diagnosis as quickly as possible problems when they occur,” said Grech.

“With more than 400,000 Scania vehicles worldwide connected electronically, we can understand component wear profiles and take preventative action earlier, again to avoid unplanned breakdowns in service,” he said.

In order to combat diesel technician shortages, Scania Australia is taking on 30 apprentice technicians across its service network in 2020 as part of its future investment.

It remains the biggest intake of apprentices ever at the company in Australia according to Grech with the successful trainees selected from a pool of 400 applicants, which he believes underlines the need for more apprentice places across the industry.

“Scania also holds a bi-annual global skills competition in 40 countries and 1600 workshops called Top Team, which puts teams of technicians, parts interpreters and customer service representatives to the test,” he said.

“I’m proud to have been involved as a competitor and team manager for more than ten years and I can say with certainty that our team and our customers definitively benefit from the Top Team experiences.”

The competition is reportedly fierce and the winners, feted at a final in Sweden, know they are the best in the world. Jason already has two global victories to his name. He says the benefits are obvious in every workshop through greater teamwork, higher confidence and increased knowledge. Ultimately, it results in getting Scania trucks back on the road that much more efficiently.

“A visit to a Scania workshop delivers much more than fresh oil and new filters. It’s a chance to have your truck examined by the best and brightest in the Scania world, ensuring the health of your truck and your business,” he said

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