Prime Mover Magazine


Scania takes Used Truck initiative nationwide

Scania Australia is launching an Approved Used Truck programme across its nationwide network of branches it has announced.

The commercial vehicle manufacturer is looking to take the risk out of the purchase of a pre-owned truck with what it has called the Scania Approved status, whereby pre-owned Scania vehicles must be less than five years old and have covered less than 800,000 km in order to qualify.

Company-trained technicians will undertake a stringent and probing 108-point check at a Scania workshop, which concludes with a thorough test drive.

Trucks passing the inspection will be sold with a three-month Scania Driveline Protection Warranty as well as any of the remaining original factory warranty (where applicable).

For an additional fee, the Scania Driveline Protection Warranty can be extended to 12 months from the date of purchase, so long as maintenance is undertaken in line with Scania recommendations.

Approved trucks fitted with the Scania C300 Communicator also gain ten years of Scania vehicle and driver monitoring and reporting.

Scania is also making available a choice of maintenance, or repair and maintenance programmes, tailored to the customer’s needs and the Approved vehicle’s condition.

These programs ensure the Approved trucks are looked after in the best possible way, using only factory-trained technicians equipped with the correct tools and diagnostic equipment, as well as fitting only genuine Scania parts and lubricants as specified for each individual vehicle.

The maintenance programme keeps track of software updates for each vehicle and has a pro-active service scheduling feature to ensure no maintenance is overlooked.

Scania Fleet Management collects and delivers valuable information regarding the performance of the vehicle, presented in weekly email summaries, covering fuel consumption, mileage, driver performance and more. All information is secured under the strictest privacy regulations.

“The launch of the Scania Approved Used Truck Programme in Australia delivers our customers an increased level of confidence in their purchase and greater faith and peace-of-mind in the vehicle,” said Anna Marie Taylor, National Manager Used Truck Sales for Scania Australia.

“We believe the Scania Approved Used Truck Programme will increase our sales of used vehicles through our network. The inspection in the Scania workshop by Scania trained and experienced technicians will ensure that the vehicles that meet the Approved Programme criteria are in excellent condition and will deliver reliable uptime for our customers," she said.

“As a result of Scania’s growing market share in Australia, and the increasing uptake of Scania Repair and Maintenance contracts, we have seen a larger number of very high quality, good condition pre-owned Scania trucks return to us when our customers repurchase,” said Taylor.

“We know these trucks’ histories through their digital tyre-print, which gives customer’s far more insight into what they are buying. So, unlike in typical used truck buying situations, when purchasing a Scania Approved vehicle, customers are not buying blind or taking a risk.

“We’re also funnelling low-mileage, excellent condition trucks from our rental fleet, that have been serviced by Scania, into our Used Truck business, and these will qualify for the Approved Programme as well."

The volume of new Scania deliveries in recent years has enabled the company to source specific vehicles for its customers, according to Taylor, providing the specification they desire is not currently in stock.

“Scania has access to a huge amount of data generated by its trucks across Australia and across the world, so we understand how much working life is left in individual vehicles when they come to us. This is not necessarily only dictated by kilometres travelled or age, but is influenced by driver performance, payload and the type of topography the truck has traversed over its working life," she said.

“All this data gives us a far clearer picture of the value of the pre-owned truck for the second owner, providing them with a vehicle that will deliver uptime with confidence.

“The Scania Approved Used Trucks concept has been readily accepted in markets such as the United Kingdom and throughout Europe.

“Customers seeking an above average pre-owned truck will benefit from selecting a vehicle that has qualified for the Scania tick of approval, with its accompanying Driveline Protection package,” said Taylor.

Unique to Scania’s Approved Used Truck Programme is the collaboration with Scania’s aftersales division, which does more than just inspect the truck when it is listed on the scania.com.au website according to Richard Bain, National Service Portfolio Manager.

“We are dedicated to ensuring our used truck customers enjoy a uniform level of service and support throughout their Scania ownership experience. This is the same level of service we provide to our new truck customers," he said.

“We strongly believe that our Used Truck customers will enjoy greater uptime and efficiency from their vehicles if they continue to use the Scania network for service and repairs. This is why we have tailored a range of maintenance or repair and maintenance programmes for the Approved Used Truck Programme.

“For a customer purchasing a truck from the Scania Approved range and acquiring a repair and maintenance contract, they have far less to worry about when putting this vehicle to work in their business. With one monthly payment all their maintenance costs are taken care of, and they can plan cashflow. This makes the R&M contract a very valuable business tool.

“R&M customers have predictability of expenditure and peace-of-mind that their services will be carried out on time, by the best trained technicians using genuine parts. All of these factors combine to reduce the potential for unplanned stops which not only inconveniences their business, but that of their customers’."

Bain added, "When Approved trucks reach five years of age, we offer the Scania Prime Maintenance Agreement. This includes a 20 per cent discount on servicing and replacement parts and labour undertaken in our Scania-owned branches.

“Customers coming to Scania for a used truck want to get the best possible life out of the truck and we can devise a vehicle care plan to suit each individual situation. It’s an additional benefit for customers that they couldn’t get if purchasing outside of the Scania network,” he concluded.

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