Prime Mover Magazine

Hino recognises elite dealers at awards

The top Hino dealers have been recognised in a ceremony involving 300 guests including Global Hino Motors Ltd Chairman Yasuhiko Ichihashi at the Sydney Hilton.

For the fifth straight year Prestige Hino Dandenong was named the Metropolitan Dealer of the Year.

Dealer Principal Angelo Valerio was full of praise for his team.

“Someone once said to me if you win one Dealer of the Year, it could be a fluke," he said.

"To win two in a row you’ve done something right and to win three in a row it’s no fluke and you’re definitely doing everything right,” said Valerio.

“So what does it mean when Prestige Hino wins its fifth consecutive Hino Dealer of the Year? What it means to me is we have achieved a critical mass of employees who have passionately embraced our vision for Prestige Hino to be the trucking partner of choice for Australian enterprise.

“I have always maintained that one individual doesn't win awards, it’s an entire dealership team effort - what’s most exciting is that the team now does it effortlessly.”

West Orange Motors won the Regional title.

Aaron Daniel, the Dealer Principal, was grateful for being recognised for a second time in three years.

“We are so happy to win this award at a time when regional areas are facing a crippling drought and tough economic conditions," he said.

“We would like to recognise our dedicated, hard-working staff and our customers for their continued loyalty,” said Daniel.

Adding to its accolades, Prestige Hino won the Customer Experience – Sales category (Metropolitan) award and its National Fleet Sales Manager, Danny Timewell again won Salesperson of the Year, repeating his success from last year.

Pacific Hino (Cairns) won the regional equivalent for the Customer Experience – Sales category.

In the Customer Experience – Service category, Sydney’s Adtrans Hino won the Metropolitan honour for the second consecutive year and Jacob Hino of Wodonga was successful in the Regional category.

The Sales Excellence Metropolitan award went the way of WA Hino Sales & Service of Perth, which also won the Hino Financial Services award.

Till Hino of Geelong, Victoria was awarded the Sales Excellence Regional Award.

In the Parts Excellence category, the Metropolitan award was claimed by Sci-Fleet Hino of Brisbane, Queensland, while the regional Excellence award was added to the trophy cabinet at West Orange Motors.

The Service Excellence award for Metropolitan was won by CMI Hino Adelaide, which was also recognised on the night for its 50 year partnership with Hino Australia.

Wagga Trucks was successful in winning the regional Service Excellence award.

“Customer experience is extremely important to Hino and a cornerstone of our success in recent years so it’s fitting that our annual awards duly recognise outstanding achievement in this field in both the Sales and Service sectors,” said Steve Lotter, Hino Motor Sales Australia Chairman and CEO.

According to Lotter Hino Australia’s strong results in 2019 could be attributed to a strong customer focus at dealerships nationwide and at Hino Motor Sales Australia, including the launch of the new 500 Series Standard Cab.

“In a particularly tough market, Hino defied market trends to be the only Japanese manufacturer to increase its market share, finishing at 17.5 per cent which equated to total of 5,547 trucks and buses – similarly, we continued to break records in both the parts and service divisions of the business,” he said.

“I congratulate all those who were recognised tonight for their efforts in 2019, and we look forward to the strong results continuing in 2020,” he concluded.

The event was hosted by former Supercars driver and motorsports commentator Neil Crompton.

(Image: Hino Dealer Principal Angelo Valerio and West Orange Motors Dealer Principal Aaron Daniel).

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