Prime Mover Magazine

Volvo strengthens regional ties to Western Truck Group

Western Truck Group (WTG) has been appointed by Volvo Group Australia as its sales, parts and services dealer in four key regional cities the commercial vehicle manufacturer announced.

According to Volvo the transfer of ownership from VCV Rockhampton, Townsville, Cairns and Darwin to Western Truck Group will be effective 1 March, 2020.

The decision to transfer ownership to WTG, who has been part of the Volvo Group Australia dealer network since 2018, was put down to their experience in building and operating reliable transport solutions in regional areas.

“Volvo Group Australia is looking forward to a long term, sustainable partnership with WTG that looks to benefit all key stakeholders," said Martin Merrick Volvo Group Australia President and CEO in a statement.

"The expansion of WTG will allow for a strengthened network presence to service and support the Group’s extensive and important regional transport customer base,” he said.

Volvo already partners with WTG in Toowoomba, Mt Isa and Sunshine Coast dealerships in Queensland.

A privately owned company, the Craig Black Group has been synonymous with the automotive industry in regional Queensland for more than 40 years.

The current relationships enjoyed between customers and the dealers will not be affected by the new arrangement according to Volvo who confirmed the same staff will, in large part, remain in operation across the same locations.

Volvo was quick to allay any fears that its high quality service and support in the locales would be compromised by the change in ownership assuring customers the two companies shared a synergy of values.

WTG Managing Director, Craig Black, said his business and people have always focused on ‘customer first’, and the Group is excited to extend their partnership with VGA.

“The professionalism, the focus on the customer and the shared values we have experienced in the time we have been a part of the Volvo Group Australia network have given me the confidence to take our investment to the next level," he said.

"VGA customers can expect an even greater focus from myself and the team on delivering an outstanding customer experience for regional Queensland and Northern Territory," said Black.

"In the short term we will be exploring opportunities to invest and develop dealer facilities to support business growth and additional customer service.”

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